Refund policy

All Beverage Sales Are Final

At DĀLY, your satisfaction is important to us. However, because our products are consumable beverages, all beverage sales are considered final.

For health, safety, and quality assurance reasons, we do not accept returns or exchanges on beverage products, whether opened or unopened, except as required by applicable law.

Damaged, Defective, or Incorrect Orders

We take great care in packaging and shipping your order. If your order arrives damaged, defective, incomplete, or incorrect, please contact us at support@drinkdaly.com as soon as possible, preferably within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos of the affected products and packaging when available.

Our team will review your request and work to make things right. Depending on the circumstances, we may offer a replacement or refund at no additional cost.

Flavor Preferences & Change of Mind

Because taste and personal preferences vary, we do not offer returns, exchanges, or refunds based on flavor preferences, taste expectations, changes of mind, or other personal preferences.

We encourage first time customers to explore our DĀLY VIP Sample Box to experience all four flavors before purchasing larger quantities.

Lost or Missing Packages

If your order has not arrived or appears to be lost in transit, please contact us at support@drinkdaly.com.

If your package is marked as delivered but cannot be located, we recommend checking around your delivery location and with nearby neighbors before contacting us.

Our team will help investigate the issue with the shipping carrier and determine the appropriate resolution.

Promotional & Subscription Orders

Our final sale policy applies to all beverage purchases, including sample boxes, promotional purchases, discounted products, and subscription orders, subject to applicable law.

Refunds

If a refund is approved, it will be issued to your original payment method, typically within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@drinkdaly.com.

Your Consumer Rights

Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.

For orders shipped to the European Union, eligible purchases may qualify for a 14 day withdrawal period, subject to applicable legal exceptions. Please contact us for assistance with any legally required return or cancellation.

Questions or Concerns?

We're here to help! If something isn't right with your order, please reach out to support@drinkdaly.com, and our team will do our best to make it right.